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Items marked as flash sale, final sale or special sale are not eligible for returns or exchanges unless there is a quality issue.

All item(s) must be unworn and in the original condition with the original packaging and all tags attached. Any item(s) that appear to have been worn, washed or altered in any way will not qualify for a refund or return.

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Please contact our customer service at service@arshiner.com.

1. Please do not send your return to the sender's address printed on your package. That is not our return address and your return will not be processed. To return a package, please contact our Customer Service Team at service@arshiner.com and we will provide the correct return address.
2. Please make sure you don't accidentally include items that were not purchased from ARSHINER in your return package. We cannot be responsible for sending those items back to you.
3. Please note that we only offer exchanges for the same item in a different size or colour, subject to availability, and each item can be exchanged one time only.

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Purchases made with a coupon or discount code cannot be returned or exchanged.

If you paid using a combination of a coupon and a regular payment method, only the amount exceeding the coupon value is refundable.

If you need further help, please contact our Customer Care Team at service@arshiner.com.

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We take pride in the quality of our pieces, and if anything falls short of that we want to make it right.

If you receive a damaged or defective item, please contact us at service@arshiner.com and we will sort it out for you as soon as possible.

Please include the following information:

1. Your order number
2. Product name or SKU / product code (you can find this in your confirmation email)
3. A description of the damage or defect, together with clear photos

Per our Return Policy, if the goods are damaged or incorrect due to our reasons, you are not required to bear the return shipping fee, and no restocking fee will be charged.

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We always want to make sure you receive exactly what you ordered. If we made a mistake and sent the wrong item, don't worry — we'll make it right.

Please contact us at service@arshiner.com and we will sort it out for you as soon as possible.

Please include the following information:

1. Your order number
2. Product name or SKU number (you can find this in your confirmation email)
3. A description of the issue, together with clear photos

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If you've received a package with an item missing, it is most likely one of two things:

1. To get your order to you as fast as possible, some orders may arrive in separate packages. Please check your confirmation email to see whether your order will arrive in multiple packages.
2. If you have not received your entire order by the expected delivery date, please contact our Customer Care Team at service@arshiner.com with your order number so we can look into this for you as quickly as possible.

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Yes. We're happy to help you exchange for the right size within 30 days of the delivery date.

1. Please email us at service@arshiner.com to request an exchange. We will send you exchange instructions within 24 hours.
2. Once we reply to your request you will receive the available options. Please reply with your selected option so we can proceed.
3. Ship your item(s) to the return address we provide, then share the shipment tracking information with us.
4. Once we receive your package we will process your refund or exchange as soon as possible.

Note: We do not currently offer a free returns service, so return shipping must be paid at your own cost when the return is not caused by a quality or shipping error on our side.

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Once you submit your return request we will send you the return address.

Please only ship your return to the address we provide — not to the address printed on your original package — otherwise your return will not be received.

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Once we receive your return, please allow 1 to 3 business days for us to process it.

After the refund is approved, the time it takes for the funds to appear depends on your payment method:

• PayPal: up to 48 hours
• Credit / debit card: 7 to 14 business days

In some cases a refund cannot be returned to the original debit or credit card account. When this happens we will ask you to provide a PayPal account in your own name so the refund can be completed. Thank you for your understanding.

If you have done all of the above and still have not received your refund, please contact us at service@arshiner.com.

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Refunds are credited to the original form of payment. If your bank account has been closed since you made the purchase, you will need to contact your bank directly for information on how to receive the funds.

Tips:

1. Before making a purchase, please review your payment information carefully and double-check that it is a valid form of payment.
2. It is your responsibility to ensure that your card account has not been closed or cancelled. We can only issue refunds to the original form of payment, so if your card is closed or cancelled you will need to contact your bank directly.
3. If your card is lost or stolen but you need a refund, please let us know as soon as possible. We will need you to provide the relevant documents and your updated account information so we can issue your refund securely.

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Normally an email containing your tracking number is sent to the email address on your account as soon as the order ships.

If you did not receive this email, please check the following:

1. Confirm that the email address used to place the order is correct.
2. Check your junk / spam folder in case the email was misfiled.
3. Check the order status in your account to see whether it has shipped.

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Per our Return Policy, we accept order cancellation before the product is shipped or produced. If the order is cancelled you will receive a full refund. We cannot cancel the order once the product has already shipped out.

Please contact our Customer Service Team at service@arshiner.com as soon as possible — ideally before your order is processed — so we can make the change for you. Once your order leaves our warehouse we cannot make any changes to it and you will need to wait until it arrives.

Once your order is delivered you have 30 days to request a return for a refund. Please refer to our Return Policy for full details.

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Orders can be cancelled before the product is shipped or produced, and you will receive a full refund. Orders that have already shipped cannot be cancelled.

You can cancel your order yourself from the order details page before it has shipped, or contact our Customer Service Team at service@arshiner.com and we will assist you.

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Your billing address was set when you registered your bank account. Please contact your card issuer if your billing address needs to be updated.

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Please contact us as soon as possible. Email service@arshiner.com with your order number and details of the problem, and include photos if there is any damage or quality issue.

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If you've received a package with an item missing, it is most likely one of two things:

1. To get your order to you as fast as possible, some orders may arrive in separate packages. Please check your confirmation email to see whether your order will arrive in multiple packages.
2. If you have not received your entire order by the expected delivery date, please contact our Customer Care Team at service@arshiner.com with your order number so we can look into this as quickly as possible.

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You will receive a shipping notification email containing your tracking link as soon as your order has shipped. The tracking page is updated to reflect the real-time location of your order.

You can also track your order with your tracking number on our Track Order page.

Please note that the estimated delivery date depends on your delivery address and the shipping method selected.

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Delivery time = Processing Time + Shipping Time.

Processing time: it normally takes 24 hours of the business day for us to process your order. If your order includes very popular items experiencing stock availability issues, it can take 2-5 business days to process and dispatch. Processing time can also be affected by the time of year and national holidays.

Shipping time (business days):

• 7-12 or 7-15 business days to the USA (shipped by USPS with tracking number)
• 14-22 business days to the UK, Australia and Canada
• 18-25 business days to Greece, Spain, Poland, Germany, Finland, Sweden and Malta
• 20-25 business days to France, Czech Republic and most of Europe

Shipping cost: free on orders over $69.00｜$6.00 on orders of $39.00-$69.00｜$9.00 on orders under $39.00.

For full details please see our Shipping Information page.

Shipping time is estimated and commences from the date of shipping rather than the date of order. It can take longer than expected due to an invalid address, customs clearance procedures or other causes. For Express Shipping, possible tariffs and related costs are borne by the customer.

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Please first verify that all of your shipping details were correct.

If your details were entered incorrectly, or you need further assistance, please contact our Customer Care Team at service@arshiner.com with your order number and we'll be happy to help.

Important: if your package has not been delivered, or your tracking information shows delivered but you have not received it, you must contact Customer Service to verify within 45 days of the order date. For other order, product and logistics-related issues, please contact Customer Service within 60 days of the order date.

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If you didn't receive your package within the time frame of the shipping method you selected, please contact our Customer Care Team at service@arshiner.com and we'll be more than happy to help.

For more information on shipping times please see our Shipping Information page.

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Please note that once your order has been shipped and is in transit we are unable to update the shipping address.

If the original address is valid the parcel will be delivered there. You can contact your local post office once it arrives to see whether they are able to forward or redirect the package for you.

If the original address is invalid your package will be undeliverable and returned to our warehouse. Please contact our Customer Care Team at service@arshiner.com with your order number and we'll be more than happy to help.

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We accept the following payment methods:

• Credit / debit cards: Visa, MasterCard, American Express, Discover, Diners Club, JCB
• PayPal
• Klarna

For details on paying with PayPal (including how to pay by card without a PayPal account) please see our Payment Method page.

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If you receive an error message when making a payment, please first make sure you have entered all of your card information correctly.

If the payment error message continues, you will need to contact your bank or card issuer.

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Depending on where you are ordering from, you may incur a 2-3% international transaction fee charged by your bank. This charge comes directly from your bank and is outside of our control.

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ARSHINER takes your personal shopping security very seriously. Every order is processed through a secured checkout system and we are certified Level 1 PCI DSS compliant. The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organisations that handle credit and debit card information.

We continually invest in the latest online security protection, so you can shop safely and securely with us.

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If your coupon isn't working, please get in touch with our Customer Care Team at service@arshiner.com and we will assist you.

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For the best ARSHINER experience we recommend that you sign up for a free account here. Signing up is quick and easy, and you'll be able to enjoy perks such as earning ARSHINER Points and members-only benefits.

If you don't want to sign up at the moment you can still shop and check out as a guest.

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To reset your password, click "Forgot password" on the sign-in page. You will be asked to enter your email address in order to receive password reset instructions.

For further assistance please contact our Customer Care Team at service@arshiner.com.

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All you need to do to join our loyalty and rewards programme is create an account with us. You can then start earning points immediately.

ARSHINER Points is our free loyalty programme that rewards you based on how much you shop. The more you spend, the more rewards and benefits you earn, which can be applied to future purchases. For full programme details please visit our ARSHINER Points page.

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You'll earn points with every purchase, and the higher your membership level the greater the benefits you receive. Points can be redeemed against future purchases.

For the current levels, earning rates and available rewards, please see our ARSHINER Points page and our Membership Plans page, where the live tier thresholds and benefits are always kept up to date.

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Your tier level is determined by the total amount of your purchases with us, and higher tiers unlock greater earning rates and additional benefits.

Because tier thresholds and benefits are updated from time to time, please refer to the live figures on our ARSHINER Points and Membership Plans pages rather than relying on a fixed list.

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When you return an item, the points associated with the amount spent on the original purchase will be deducted from your account and will no longer count toward your tier status.

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No. Your tier status resets on a one-year rolling basis, so please make sure you have enough points to maintain your tier and the benefits that come with it.

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No. ARSHINER Points can only be earned on purchases made while logged into your account and cannot be transferred to other accounts. Your membership can only be associated with one account, and points earned across multiple accounts cannot be combined.

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All members who have provided their birthday information will receive a special birthday surprise during their birthday month. You'll be notified by email, so it's important to opt in to our marketing emails. Instructions for redemption will be included in the email.

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There is a Reference Size Chart in the product description of each item. Please check the product page before ordering.

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Our size guide is a general guideline to help you choose the size we think best suits you. Please note that some pieces may fit differently depending on the style — for example plus-size items tend to run bigger than the general guidelines.

ARSHINER is a children's clothing brand, and most of our garments are sized by age range (for example 4-5T, 5-6Y, 7-8Y, 9-10Y, 11-12Y). Please refer to the Reference Size Chart in the product description, which lists the corresponding height, chest, waist and length measurements for each size.

If you have any questions about specific measurements, please contact us at service@arshiner.com and we'll make sure you're happy with your choice before you order.